OpsMx Intelligent Cloud FAQ
1). What are the overall OES 3.7 features (SaaS features of the release)?
b) 24×7 Enterprise support by OpsMx for any Spinnaker related questions
c) Always get the latest version
d) Global availability (hosted on a leading public cloud provider)
e) SLA 99.9% availability
f) Auto-scaling to meet demands
g) Secure – Isolated environment per customer and secure access and storage of data
2). Where is OES SaaS hosted?
3). What is the Service Level Agreement (SLA) for OpsMx Intelligent Cloud?
a) We provide SLA of 99.9%
b) Spinnaker is deployed in multiple region with one active and others being in passive state
c) Disaster Recovery specification –
- Recovery Time Objective (RTO) – 30min
- Spinnaker will be back to operation in maximum 30 mins incase of any disaster.
- Recovery Point Objective (RPO) – 5mins
- With the OpsMx cloud, the RPO is just 5 mins
d) Data is ensured to be encrypted at rest and in transit. Customer data isolated from other customers with separate DBs.
4). How does a prospect sign-up?
a) Prospect sends a request by web page and we send them back login credentials in an hour.
5). When do new updates of the SaaS Spinnaker version get rolled out?
b) In the event of the necessary maintenance downtime, OpsMx will provide advance notice to customers and carry out software updates in non-peak usage hours only.
6). What policies and procedures does OpsMx have in place to ensure high availability of SaaS Spinnaker?
b) However, if the whole region is affected, e.g. due to some disaster, the service might be impacted.
7). How is a customer’s data kept secure in a multi-tenanted environment?
b) We are hosted in Azure cloud and we rely on Azure to provide the isolation of our data from other customers. We incorporate all the security best practices that Azure recommends.
8). How are the customer’s credentials and passwords managed?
9). Does your SaaS Spinnaker support Single Sign-On (SSO) to a customer’s on-premise authentication modules?
10). How do we integrate SaaS Spinnaker with other CI/CD applications we might have?
11). Does SaaS Spinnaker support on-prem toolchains?
12). Are there any differences between the SaaS and on-premise versions of OpsMx Enterprise for Spinnaker?
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